Barrow Hill Veterinary Group Ltd

Barrow Hill Veterinary Group Ltd is an RCVS-accredited vet centre with “state of the art facilities” and a team described on its site as experienced vets, nurses and support staff. The clinic says that, due to a shortage of veterinary surgeons, its out-of-hours emergency care and overnight inpatient care have been transferred to VetsNow (including Sundays and bank holidays).

From the latest reviews available, owners most often describe

• •Clear explanations and thorough consults (e.g., vets explaining what they’re doing during boosters and giving understandable long-term advice).
• •Decision-making that includes options and pricing, with at least one owner noting they were given treatment choices and prices without feeling pushed into more expensive options.
• •Handling and support for stressful situations, including end-of-life care and nurses helping with repeated nail-clip visits for cats that don’t tolerate it well.
• •A mixed experience depending on clinician: some report exceptionally calm, careful handling, while one review describes a rushed, unsympathetic approach with a nervous dog.

Services

• •Routine preventative care mentioned in reviews, including annual check-ups and boosters.
• •Nail clipping, including frequent nurse-led nail clips for cats.
• •Illness appointments and treatment plans, with examples including a cat seen promptly for not eating plus vomiting/diarrhoea, receiving an examination and a clearly explained plan.
• •Inpatient care (overnight): the clinic’s site states overnight inpatient care is transferred to VetsNow.
• •Emergency/out-of-hours care: the clinic’s site states out-of-hours emergency care is transferred to VetsNow, with VetsNow providing emergency service on Sundays and bank holidays.
• •Veterinary Nurse Training facility (listed in the clinic’s structured data).

Pricing

• •One reviewer reports being charged £40.07 for a chihuahua nail clip (and compares it unfavourably to another practice’s quoted £15 for the same service).
• •A reviewer describes being given treatment options and prices during a consultation, and says they didn’t feel pressured into higher-cost choices (no specific amounts given).

People

• •Lucia (vet): mentioned for careful handling and a strong knowledge impression; another owner says she listened, offered treatment options and prices, and avoided pushing more expensive routes.
• •Alice (vet): repeatedly described as thorough and clear, including explaining what she thought was wrong and setting out a clear treatment plan; another reviewer highlights her ability to answer questions in easy-to-understand language and give practical long-term management advice.
• •Jacob (vet): noted for an annual check-up/boosters visit where he explained what he was doing and was described as extremely thorough.
• •Konrad Ruszkowski: thanked for professionalism during “bad news” about a dog, alongside staff providing kindness while the dog was in hospital.
• •Denise (receptionist): singled out for being a major help on the phone, alongside receptionists described as supportive.
• •Graham (vet): one review describes him as rude and rushed, with the owner saying he made no effort to reassure a nervous dog and seemed focused on getting them “in and out.”

Reviews

Google rating: 4.1 stars from 193 reviews.

• •Thorough, well-explained consultations are repeatedly mentioned (including during routine boosters and more complex problem visits).
• •Transparent discussion of options/costs comes up positively in at least one review (options and prices offered; no pressure to choose the most expensive).
• •Strong support in emotionally difficult moments, including end-of-life care described as gentle, and comfort given during hospitalisation.
• •Good nurse handling for nail clips, especially for cats that dislike the process.
• •Conflicting experiences with bedside manner and handling nervous dogs: several reviews describe calm, careful care, while one describes a rushed appointment with no reassurance.
• •Pricing concern raised for nail clipping (a reported £40.07 charge for a small dog’s nail clip).