Time2SayGoodBye

- Reviews repeatedly describe a very compassionate, unhurried service, especially from Laura, with clear explanations and a calm manner during an emotionally difficult time. - Families often value the home-setting experience, saying pets could stay on their own sofa or in the garden, surrounded by family, rather than going through a standard clinic visit. - Several reviews mention a strong focus on comfort and dignity, including sedation to relieve pain, treats or biscuits, and gentle, respectful handling throughout.

Time2SayGoodBye in Ashford, Kent focuses on end-of-life care for pets, including both home visits and appointments at its purpose-built clinic. The service is consistently described as calm, compassionate and unhurried, with a strong emphasis on keeping pets comfortable and giving families space to say goodbye. Recent reviews continue to highlight dignified home euthanasia, clear explanations, and thoughtful support before and after the appointment.

Services

•Pet euthanasia at home: Home visits are a core part of the service, with reviews describing pets being able to stay in familiar surroundings such as their own sofa or garden while families stayed close.
•Clinic-based euthanasia: The clinic also offers euthanasia in a purpose-built setting. Reviews describe a more comfortable, less clinical feel, including a lounge-like room, a dog bed and treats.
•Comfort-focused approach: Sedation before euthanasia is mentioned in reviews, including cases where it was used to ease pain and allow time for final goodbyes.
•Aftercare and support: Reviews mention help around next steps after the appointment, including supportive handling when ashes were later collected.
•Practical help in urgent situations: One reviewer describes the team arranging another service to attend immediately when they could not get there quickly enough, rather than leaving a pet waiting while suffering.

Pricing

A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services.

People

•Laura: The most frequently mentioned member of the team. Reviews describe her as calm, compassionate and clear in explaining the process, with families often saying they never felt rushed. She is also mentioned making pets comfortable, bringing biscuits or gravy bones, and creating a peaceful goodbye at home or in the clinic.
•Nigel: Praised for a Sunday home visit where he talked the family through everything, gave them private time, and handled their dog gently and respectfully afterwards.
•Lorraine: Mentioned for warm, supportive communication from the first email through to the appointment.
•Anna: Named in reviews as kind and supportive when families collected ashes.
•David: Also mentioned positively for supportive help during ash collection.

Reviews

Time2SayGoodBye has a 5.0-star Google rating from 130 reviews.

•Reviews repeatedly describe a very compassionate, unhurried service, especially from Laura, with clear explanations and a calm manner during an emotionally difficult time.
•Families often value the home-setting experience, saying pets could stay on their own sofa or in the garden, surrounded by family, rather than going through a standard clinic visit.
•Several reviews mention a strong focus on comfort and dignity, including sedation to relieve pain, treats or biscuits, and gentle, respectful handling throughout.
•The wider team is also praised for thoughtful support before and after the appointment, including kind reception contact, condolence gestures, help when collecting ashes, and one case where the clinic arranged another provider to attend immediately in an urgent situation.

Reviews for Time2SayGoodBye

Note: Showing the 10 most recent Google reviews out of 130 we track in total. Recent reviews may not be representative of overall sentiment.

Iain Badham

1 month ago

No one wants to use this service!...... But if you are going to use a service like this, you want someone in your home with empathy & compassion. Someone who takes your pain seriously. Someone who understands the difficulty of the decision being made. Who approaches it with calm, clear directions, as well as a flexible and relaxed attitude, working around your needs. Laura was all of that and more for our baby Betty. While I wouldn't wish it on anyone, if you have to go through it, I couldn't recommend Time2SayGoodbye enough. When I spoke to reception, they were lovely. So supportive and kind. Laura when she arrived was exactly the same. It felt like a very comfortable and extremely dignified end for our lovely girl.

Lisa Maybank

2 months ago

Sadly we had to say goodbye to both of our beautiful 20 year old cats within 3 weeks of each other. We were absolutely heart broken 💔 but Laura was just an angel at a beyond sad time. I really could not have got through it without her and would not hesitate to recommend her to anyone, to be able to hold my babies on their own sofa was the most caring way to say goodbye. Xx

David Orrells

When the time came to say goodbye to our beloved 17 year old Shih Tzu Barney we were in no doubt that he must be at home. Fortunately a friend had recommended Time to Say Goodbye some time earlier and when I contacted Laura she was kind, compassionate. What was quite clearly the worst day of our lives was made so much more bearable by Laura to whom we will be forever grateful. I would urge anybody in the same awful position call them.

Samir Cassem

Laura at T2SG made what is one of the hardest things to do a beautiful and peaceful experience for our little Doug. We can’t thank you enough. He is now at rest and no longer in pain. I can’t recommend their service enough if you need help to navigate such a difficult choice. Thank you again!

Hannah Turner

3 months ago

As much as I didn't want to put my beloved boy bear down both lady's were lovely and bear was very comfortable and he loved the garden it couldn't have been more respectful or dignified and one of the lady's was there start to finish with bear.

Nikki

5 months ago

We used Nigel and Time2SayGoodbye's services just over a year ago for our beloved black lab, Toby, who was suffering and not being taken seriously by our usual vets who, nowadays, seem to want to preserve life at all costs, even when a good quality of life is absent. Nigel came out to us on a Sunday morning and talked us through everything. He was kind and compassionate, explained things well and we didn't feel in the least bit rushed at any stage. Afterwards, we got to say our private goodbyes to Toby in our own time whilst Nigel waited in his van until we were ready to let him go. He was very respectful of Toby at all times and treated him kindly and gently, even after he had died. I would never go anywhere else for this service now and cannot recommend him highly enough. We even received a card from them a few days/weeks later, offering condolences for our loss, which was a lovely, thoughtful touch. Thanks again for everything. I've since recommended you to many others, and will continue to do so.

Sharon McLean

Our grief is still very raw as our beautiful dog Jessie was only relieved from her distress recently. However I can not recommend Time 2 Say Goodbye highly enough and in particular Laura. Her empathy, kindness and focus on Jessie's comfort was faultless. Laura accommodated numerous changes of appointments due to Jessie's rapid decline and when she arrived after examination administered a sedative so Jessie was no longer in pain and we could say our goodbyes in the comfort of our home whilst cuddling her with our other dog. At no point were we rushed or pressured into making the final decision. We could not have hoped for a kinder more dignified end for a much beloved pet loved by all the family

Dawn Beasley

We're so pleased we found Laura to help us through the Goodbye to our handsome Dwain after 13.5 adventurous years together. Laura was compassionate, gentle and caring and even brought our boy biscuits. There would have been no better way to say goodbye to our chocolate lab than being surrounded by love and munching on gravy bones. Laura made our very sad decision so much easier and we couldn't have wished for anyone better.

Pamela Elgar

Lisa Frost

6 months ago

We had to make the awful decision to say goodbye to our beloved 17 year old dog Archie. I couldn’t even speak about it so emailed Time 2 Say Goodbye and quickly received a warm and caring response from Lorraine who was kind, supportive and so understanding from my first contact until the day of the appointment. I dreaded the appointment itself but Laura was absolutely wonderful, first getting to know Archie and his life. We looked at photos and shared our memories of his beautiful life, rather than just focusing on what was going to happen. We did not feel rushed and Laura made it clear we were able to take all the time we needed. Laura was so kind and gentle and the whole process was calm, peaceful and completely painless for Archie. Afterwards she tucked his favourite toy in with him so it could go with him on his final journey and we didn’t feel he was alone. We cannot thank Laura enough for ensuring our gorgeous boys last moments were so peaceful and filled with love and compassion, and we will be forever grateful.