Margetts & Associates (Ashford) – Vets in Ashford
Clinic Overview
Margetts & Associates (Ashford) is described by reviewers as an independent veterinary practice and is also listed as a Veterinary Nurse Training facility. The clinic’s website description highlights substantial in-house facilities for routine and surgical care, including two operating theatres, an on-site laboratory and pharmacy, separate dog and cat wards, an isolation room, and a dedicated diagnostic imaging room. The practice says it runs by appointment but will accommodate walk-ins if necessary.
Recent reviews are sharply mixed: some owners describe emergency inpatient care for a very sick dog, supportive end-of-life care, and practical help such as advice on sourcing cheaper medication; others allege serious conditions were dismissed (including seizures and other severe neurological signs) and describe poor communication while a pet deteriorated.
Services
Based on the website summary and the latest reviews available
- •Consultations (the clinic states it runs by appointment, with walk-ins accommodated if necessary).
- •In-house pharmacy and laboratory, including blood tests (mentioned in a review).
- •Steroid injection (given to a cat in one review).
- •Diagnostic imaging (the clinic lists a dedicated diagnostic imaging room, without specifying modalities).
- •Surgery (two operating theatres are listed; a review also refers to an operation following complications from a spay elsewhere).
- •Inpatient care, including an owner specifically mentioning emergency inpatient care for a very sick dog.
- •Isolation and separate wards (isolation room; separate dog and cat wards).
- •End-of-life care / euthanasia support is referenced in reviews (owners describe support during a pet being put to sleep).
- •Telephone advice is mentioned (a nurse giving time and advice over the phone after a cat ate ribbon).
Pricing
- •One reviewer reports paying “£200+” for bloods.
People
No individual clinicians are named in the information provided, but reviews mention
- •Nurses providing phone support: one owner describes a nurse giving “so much advice” and time over the phone when their cat ate Christmas ribbon.
- •Handling difficult/anxious pets: one owner singles out a vet who managed their “crazy Dalmatian” during a visit.
- •End-of-life support: one owner describes the team being “nice and supportive” through decline and euthanasia decisions.
- •Concerns raised by other owners: several 1-star reviews describe vets being dismissive, not doing “work-ups,” and providing limited guidance when pets were rapidly deteriorating.
Reviews
4.6 stars from 186 reviews. - Emergency and inpatient care is specifically praised by at least one owner whose dog was “very sick.”
- •Supportive communication is highlighted in some accounts, including phone advice and kindness around euthanasia.
- •Cost/value comes up in both directions: one owner moved to the practice for “better value for money,” while another alleges the practice focused on charging (including “£200+” for bloods) rather than addressing suffering.
- •Several serious complaints allege missed or dismissed critical illness, including repeated seizures and other severe signs; these reviews describe pets being sent home with tablets or minimal intervention and then worsening quickly.
- •Communication and follow-up are a recurring fault line: some describe friendly, approachable staff, while others report difficulty getting timely help or clear answers during urgent situations.
Special Services
Animals Treated at Margetts & Associates (Ashford)
Animals We Treat
Companion Animals
Opening Hours – Margetts & Associates (Ashford)
Opening Hours
Hours
Reviews for Margetts & Associates (Ashford)
Note: Showing the 5 most recent Google reviews out of 186 we track in total. Recent reviews may not be representative of overall sentiment.
Sarah Jane
a month ago
Took my elderly cat in because he was showing distressing signs including falling over, not sleeping, incontinence and ripping his hair out aggressively. The “vet” at Margetts combed over him and found two bits of flea dirt. Zero actual fleas. She blamed every issue on this and said he was allergic to fleas and that I should have treated him for fleas. I explained that he has regular treatment and two bits of dirt wasn’t exactly an infestation. Plus my dog and other two cats have zero itching or fleas. This “vet” ignored me. Gave my boy a steroid injection and took bloods. That was it. Over the next 24 hours my cat continued declining. He wasn’t even able to drink. I called them 4-5 times and was told the bloods aren’t back yet and offered no advice or help other than a patronising “bless him” I ended up calling cherry tree who sent a vet to assess my poor boy. She said in her opinion he had all the classic signs of a brain tumour and she was disgusted Margetts had been more interested in taking £200+ for bloods than ending his suffering. He had 16 beautiful years and his last days were so distressing. He went to sleep in my partners arms here at home because cherry tree sent a vet who is capable of doing her job. Unlike the thing Margetts have employed.
Vivienne
2 months ago
Use with great caution, folks. Vet dismissed a life threatening condition in our dog even though we took her for 2 consultations. Vet seemed half-baked and did no work-ups, sent a very sick dog home, with truly devastating results. We are so upset that our dog was dismissed like that, when we knew she was very sick.
N L
2 months ago
Very professional and caring imo.
K
2 months ago
All the staff are lovely and wonderful and so friendly to approach x
Becky Blackmore
2 months ago
I moved to this independent practice as it is better value for money than my previous vet. I have found the staff to be extremely caring and have been very happy with their services including emergency inpatient care for a very sick dog.
Becky Blackmore
in the last week
I moved to this independent practice as it is better value for money than my previous vet. I have found the staff to be extremely caring and have been very happy with their services including emergency inpatient care for a very sick dog.
Renewa Mobile
3 weeks ago
My dog fell ill around a year ago, they did their best, gave us advice on where to get cheaper pills - unfortunately she got to bad and we had to put her to sleep, they were very nice and supportive during everything. Thank you looking after missy.
Jordan Willis
2 months ago
After being failed by lord whiskey we came here the day after when the spay operation on my staff went wrong… for these guys to kill my dog and tell us she’d make a full recovery… now hiding a lot of information… like how all 3 ligaments were loose and the fact they said she’d make a full recovery after their operation on her… and all they cared about was the money for the operation and going home… they do not care for animals here only money… so do avoid these at all costs… they have been rude every single time since the op and won’t allow us to put in complaints… and now after telling us we didn’t have to pay the rest of the bill that we do now have to pay the rest… and with the services we have received I’m not even surprised… an investigation seriously needs to happen as I am not the only person to receive a bad service here and for them to only be caring about the money
Hope Hudson
3 months ago
If I could give 0 I would. I am disgusted with this veterinary and heartbroken. I took my dog into see a vet yesterday who had multiple seizures throughout the day. Whilst in the vets he had 3 seizures. I was very upset and explained that he is disoriented, doesn’t know his name, incontenent etc. the vet was very quick to dismiss this and said to take him home with tablets and he would start to feel better and seizures would begin to stop, I explained I didn’t think this was the case however she was very dismissive and when I got upset she asked what the problem was?! We apprehensively took our dog home where he endured 8 hours of consistent seizures. Falling over, being sick etc. he passed away after fighting all night long. I believe this vets have my poor dog a death sentence. My poor children had to witness the most disturbing images of their beloved pet. I am beyond heartbroken and believe this vets needs to be looked into.
Paul H
3 months ago
The vets and their nurses always go above and beyond for our two cats and our Dog. I would like to single out for added praise is the vet who dealt with our crazy Dalmatian Dotty, who is a complete cry baby and drama queen, thank you. And to the lovely nurse who gave us so much advice and her time over the phone advice when our cat Errol ate Christmas ribbon, thank you also ( ps when never found it! ) Anyone that is looking for a compassionate and caring independent vets in Ashford, then this is the one for you.
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