Margetts & Associates (Ashford) – Vets in Ashford
Clinic Overview
Margetts & Associates in Ashford is an independent veterinary practice and a Veterinary Nurse Training facility. Its in-house facilities include two operating theatres, an on-site laboratory and pharmacy, separate dog and cat wards, an isolation room, and a dedicated diagnostic imaging room. The practice says it works mainly by appointment, while accommodating walk-ins when needed.
Margetts & Associates in Ashford is an independent veterinary practice and a Veterinary Nurse Training facility. Its in-house facilities include two operating theatres, an on-site laboratory and pharmacy, separate dog and cat wards, an isolation room, and a dedicated diagnostic imaging room. The practice says it works mainly by appointment, while accommodating walk-ins when needed. Recent feedback is mixed, with praise for caring support and inpatient treatment alongside serious complaints about communication and clinical judgement in urgent cases.
Services
- •General consultations and routine appointments: the practice runs mainly by appointment and says walk-ins can be accommodated if necessary.
- •In-house testing and medicines: the clinic has its own laboratory and pharmacy, with reviews specifically mentioning blood tests, medication, and practical advice on sourcing cheaper pills.
- •Surgery and inpatient care: the website lists two operating theatres, and reviews mention emergency inpatient care for a very sick dog as well as surgery following complications from a spay carried out elsewhere.
- •Diagnostic and hospital facilities: the clinic has a dedicated diagnostic imaging room, separate dog and cat wards, and an isolation room.
- •Supportive and end-of-life care: reviews mention nurses providing telephone advice, support during severe illness, and kind handling around euthanasia decisions.
Pricing
No published pricing information is currently available for this clinic.
People
No individual vets or nurses are named publicly in the recent feedback, but reviewers do mention helpful reception staff, friendly nurses, and a vet praised for handling a difficult Dalmatian calmly. Other reviewers describe some vets as dismissive in urgent situations, so recent feedback on the team is mixed.
Reviews
Google shows 4.5 stars from 189 reviews. Recent written feedback is sharply mixed.
- •Several owners praise the practice for being caring, professional and approachable, with positive mentions for reception staff, nurses, and support during difficult cases.
- •Value for money appears in both directions: some reviewers say fees felt more manageable than at other practices and mention help finding cheaper medication, while others complain strongly about medicine and treatment costs.
- •Positive service examples include emergency inpatient care for a very sick dog, supportive end-of-life care, and helpful phone advice from nurses.
- •The main negative theme is serious dissatisfaction with urgent-case handling, with several reviewers alleging that seizures, severe deterioration, or other major warning signs were dismissed, and that communication during those situations was poor.
