Margetts & Associates (Ashford) – Vets in Ashford
Clinic Overview
Margetts & Associates in Ashford is an independent veterinary practice and a Veterinary Nurse Training facility. Its in-house facilities include two operating theatres, an on-site laboratory and pharmacy, separate dog and cat wards, an isolation room, and a dedicated diagnostic imaging room. The practice says it works mainly by appointment, while accommodating walk-ins when needed; recent feedback remains mixed, with many owners praising caring support and clear explanations, alongside serious complaints about communication and clinical judgement in urgent cases.
Services
- •General consultations and routine care: the practice mainly runs by appointment and says walk-ins can be accommodated when necessary. Recent reviews describe care for both cats and dogs, and one owner mentions using a pet plan for regular visits.
- •In-house testing and medicines: the clinic has its own laboratory and pharmacy. Reviews mention blood tests, medication, and advice on sourcing cheaper tablets elsewhere when appropriate.
- •Surgery and inpatient care: the website lists two operating theatres, and reviews mention emergency inpatient care for a very sick dog as well as surgery following complications from a spay carried out elsewhere.
- •Diagnostic and hospital facilities: the practice has a dedicated diagnostic imaging room, separate dog and cat wards, and an isolation room.
- •Supportive and end-of-life care: reviews describe kind support during severe illness and euthanasia decisions, alongside some positive feedback on staff being calm, caring, and clear about treatment and costs.
Pricing
No published pricing information is currently available for this clinic.
People
No individual vets or nurses are named in recent feedback. Reviewers often mention helpful reception staff, friendly nurses, and vets who take time to explain diagnoses clearly, while some negative reviews say they felt dismissed in urgent situations.
Reviews
Google shows 4.5 stars from 197 reviews. Recent written feedback is mixed.
- •Many owners describe the team as polite, caring, friendly, and professional, with positive comments about reception staff and the way treatment and costs are explained.
- •Several reviews suggest the practice can feel better value than some other vets, with mentions of manageable fees, transparent pricing, and help finding cheaper medication.
- •Positive service examples include emergency inpatient care for a very sick dog and supportive handling of difficult end-of-life situations.
- •The main negative theme is serious dissatisfaction with urgent-case handling, with a small number of reviewers alleging that severe symptoms were dismissed and that communication during those cases was poor.
