Vets Now (Ashford)

Services

• •Emergency and out-of-hours care for small animals: This is the clinic’s core role when daytime practices are closed, with reviews describing smooth arrivals, prompt appointments, and reassuring handling in stressful situations.
• •Assessment and treatment for acute illness: Recent examples include a diabetic dog that went blind overnight, a seriously ill dog with colitis who was admitted and treated straight away, and a pet assessed and given steroid treatment.
• •Inpatient care and nursing support: Owners describe overnight stays and multi-day admission, with vets and nurses credited for close monitoring and helping pets recover enough to return home.
• •Trauma and wound care: Reviews mention treatment after a cat was hit by a car, and earlier feedback also referred to wound stapling and medication during the same visit.
• •End-of-life support: Several owners describe calm, honest conversations and compassionate handling when pets could not be helped, including cancer and advanced renal disease cases.
• •Other listed areas and remote support: The website also lists neurology, oncology, and video consultations.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners focus on the quality of care and professionalism, while others describe the fees as expensive or say payment and follow-up expectations were not always explained clearly.

People

• •Dr Terzea: Praised for calm, compassionate end-of-life care and for following up with a caring message afterward.
• •Joe and Becky: Thanked by name for being honest and truthful while helping a family prepare for an end-of-life decision.
• •Reception staff, vets, and nurses: Recent reviews highlight a friendly, helpful, and informative approach, with several owners mentioning kind handling, detailed histories, clear explanations, and strong nursing support for admitted pets.

Reviews

Google rating: 4.2/5 from 324 reviews.

• •Many recent reviewers describe the team as kind, professional, and reassuring, especially during urgent out-of-hours visits.
• •Clinical care and handling are frequent positives, with owners mentioning detailed examinations, clear communication during treatment, and pets being kept calm during stressful situations.
• •Reviews continue to highlight compassionate end-of-life support, including unhurried consultations, honest conversations, and thoughtful follow-up.
• •Less positive feedback mainly centres on costs, payment expectations, and administration, with occasional complaints about insurance timing, communication, and dissatisfaction with clinical decisions in individual cases.