Clinic Overview
Vets Now (Ashford) is part of the IVC Evidensia group and focuses on emergency and out-of-hours care for small animals, including video consultations. The clinic appears geared toward urgent and critical cases, with owner feedback describing prompt triage, overnight or multi-day admission, and supportive nursing care. Recent reviews remain broadly positive about the clinical team’s kindness and professionalism, though some owners raise concerns about fees, communication around costs, and parts of the access process.
Vets Now (Ashford) is part of the IVC Evidensia group and focuses on emergency and out-of-hours care for small animals, including video consultations. The clinic appears geared toward urgent and critical cases, with owner feedback describing prompt triage, overnight or multi-day admission, and supportive nursing care. Recent reviews remain broadly positive about the clinical team’s kindness and professionalism, though some owners raise concerns about fees, communication around costs, and parts of the access process.
Services
- •Emergency and out-of-hours care for small animals: the clinic’s core role is urgent assessment and treatment when daytime practices are closed, with reviews describing very prompt overnight appointments and thorough examinations.
- •Assessment and treatment for acute illness: recent examples include a seriously ill dog with colitis who was admitted and treated straight away, and a pet given steroid treatment after assessment.
- •Inpatient care and nursing support: owners describe overnight stays and multi-day admission, with vets and nurses credited for close monitoring and helping pets recover enough to return home.
- •Trauma and wound care: reviews mention treatment after a cat was hit by a car, and earlier feedback also referred to wound stapling and medication during the same visit.
- •End-of-life support: several owners describe calm, honest conversations and compassionate handling when pets could not be helped, including advanced renal disease and cancer cases.
- •Specialist areas listed on the website: neurology and oncology.
- •Remote support: video consultations are also offered.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners focus on the quality of care, while others describe consultation fees as expensive or say costs and follow-up expectations were not always explained clearly.
People
- •Dr Terzea: praised for calm, compassionate end-of-life care and for following up with a caring message afterward.
- •Joe and Becky: thanked by name for being honest and truthful while helping a family prepare for an end-of-life decision.
- •Vets and nurses generally: several reviews highlight a helpful, understanding, and informative approach, along with thorough histories, clear explanations, and strong inpatient nursing support.
Reviews
Google rating: 4.2/5 from 283 reviews.
- •Many recent reviewers describe the team as kind, professional, and reassuring, especially in stressful emergency situations.
- •Clinical thoroughness is a recurring positive theme, with owners mentioning detailed histories, careful examinations, and treatment started promptly for very unwell pets.
- •Reviews also highlight supportive end-of-life care, with calm handling, honest conversations, and compassionate follow-up after difficult decisions.
- •Less positive feedback centres on cost and process issues, including unclear pricing, dissatisfaction with diagnosis or referral decisions in some cases, an insurance-claim delay, and frustration with parts of the out-of-hours access experience.
