Vets Now in Ashford offers emergency veterinary services with a focus on out-of-hours care, which is crucial for pet owners dealing with urgent situations. This clinic has a mixed reputation based on 259 Google reviews, holding a rating of 4.2 stars. While this rating reflects generally positive feedback, it's important to delve into individual experiences to get a clearer picture.

Positive reviews highlight the clinic's prompt service and professional staff. Claire Beaumont praised the team for their dedication and support during a critical time when her cat was injured, emphasizing the team's role in her pet's recovery. Similarly, Sophie Radley commended the clinic for clear communication and thorough care during late-night visits, feeling reassured even during busy times. Bob Marsh also expressed satisfaction with the efficient and effective treatment his pet received during an emergency.

However, not all reviews are favorable. Robbie Hand shared a distressing experience, criticizing the clinic for what he perceived as an exploitative approach during a difficult time when his dog was critically ill. He noted a lack of clear communication regarding costs and expressed dissatisfaction with the overall service, describing it as greedy and predatory.

While the majority of reviews are positive, the negative feedback highlights potential areas for improvement, particularly in communication and transparency around pricing. Overall, Vets Now in Ashford provides essential emergency services and is appreciated by many for its professionalism and care, but prospective clients may wish to consider both the positive and negative experiences shared by past customers.