Vets Now (Ashford)

We only have praise for Joe and Becky in their dealings with us and our lovely Alfie. They were honest and truthful and pepared us for what was to happen. Very sadly our lovely bichon frise cross could not be helped in his fight with Stage 4 renal disease and we had to have him put to sleep 2 days later. Our sincere thanks to all the staff at Cinque Ports Vets, the most professional centre we have seen in the last 23 years

My dog was seriously ill with Colitis and despite treatment by our trusted local Vet she wasn't getting better. Had to use VetsNow on Saturday night. The vets were excellent, thoroughly examined her and took a very detailed history. She was admitted and treatment started straight away. She was very ill but they nursed her back to health so that she could come home after a few days The nurses and Vets were really lovely, clear, concise and thorough. Thank you for the service.

Really kind and caring to my cat and me

My dog is now 6 weeks into a 3 month recovery after rupturing both rear cruciate ligaments. At first I thought the vet was good but now after everything ive realised that they didn't actually diagnose anything and was just guessing at the problem. Now I've complained as the cinque ports vets straight away done an xray and diagnosed it, they have said that an mri or ultrasound would have helped but the surgery doesn't have that facility. So to sum it up I've paid the extortionate consultation fee and was none the wiser as to what was wrong with my poor dog nor referred. Luckily cinque ports came to the rescue and actually diagnosed it

Absolutely amazing from start to finish. Highly professional and supportive during the worst 24 hours after my cat was sadly hit by a car. The whole team were just incredible. I’m blessed to have the opportunity to support my beautiful boy in his recovery because of the hard work and dedication of this team. I honestly can’t recommend them enough! X

I’ve thought for a couple of months about whether to post a review of this ‘service’ since our dog sadly passed away – I didn’t want to write something in the heat of the moment, but if anything the time elapsed since has only made me angrier about how they treated us that night when we were at our most desperate to help our poor girl. Every other veterinary professional and service we dealt with in the last few days of our dog’s life was a model of kindness and compassion, making sure we understood the options available to us at a time when we were often too distressed to think straight. Unfortunately this emergency vet – the only out-of-hours option available in our area, and the standard of service they provide suggests they’re well aware of that – was anything but. The veterinary doctors/nurses themselves were helpful and professional, but the means of access and everything you have to deal with to get to them is cruel and exploitative. As this involved numerous people on several different calls/appointments, I don’t think it can have been any individual we might have caught on a ‘bad day’ – it’s clearly how they are directed to operate. As other reviews have mentioned, the costs were never explained clearly and their only priority seemed to be ensuring that we’d come back for follow-up visits, even e.g. suggesting she was brought back in a few hours after the first appointment even though her symptoms were the same ones they’d said didn’t need urgent attention a few hours earlier. Ironically, the only thing this greedy and predatory approach has ensured is that I’d move heaven and earth to avoid crossing their threshold again – whereas every other service we encountered I would happily recommend to anyone in the unhappy situation of needing them. The final insult was: a week or so after our dog passed, we realised we couldn’t find her collar – we were sure it hadn’t gone to the crematorium with her – it transpired that we’d left it at this surgery, and despite it having both our mobile numbers on it (which they didn’t mind using to see if they could sell us any more magic beans), it seems their diary of customers to exploit was too busy to find time to drop either of us a call or text so that we could come and collect it (we got it back only after we called them). If you have any – *any* – other option, avoid these predatory ghouls like the plague (a plague that they’d no doubt diagnose as whatever required the most expensive and complicated treatment, only to change their minds a few hours later – but oh sorry, you’ll have to pay another emergency appointment fee to verify that, etc.). Photos are of our lovely girl in happier times that I wish had never been tainted by this experience.

I was seen very promptly at 1am. Communication was clear. The vet we saw was really thorough and reassuring. Can’t recommend them highly enough. Have visited a number of times over the last couple of months and always felt like time was taken even when they are busy.

We visited the vets in Telford last Sunday with our poorly dog. They acted very promptly and professionally and we felt assured that she was in good hands. The vet explained everything to us clearly and after an overnight admission she is now much better.

Fantastic service took nova in as soon as they opened with an open wound she was sorted out stapled up and medication sorted in no time! They mad a horrible situation a whole lot better. If you need an out of hours vet your in good hands. 12/06/2025