Clinic Not Accepting Clients from VetsCompared
Medivet Ashford Middlesex / Redleaves Veterinary Centre – Vets in Ashford
Clinic Overview
Medivet Ashford Middlesex / Redleaves Veterinary Centre is part of the Medivet group. The practice offers routine appointments, urgent care, and onward referral for more complex cases, with out-of-hours emergency cover available through Medivet centres overnight. Recent feedback remains very positive overall, especially for the welcoming team, clear communication, compassionate handling, and support in both routine and serious cases.
Services
- •Routine appointments and health checks: owners mention general check-ups for dogs and cats, including routine health checks and staff helping more nervous pets feel less scared during visits.
- •Urgent and same-day care: reviews describe the reception team arranging emergency appointments quickly, with a friendly and efficient experience on arrival.
- •Diagnostics and referral for complex cases: the practice handles more serious problems and can escalate to advanced diagnostics and referral when needed. One detailed review praised head vet Sophie for acting quickly in a critical case that led to an emergency CT scan, referral, and recovery after a median sternotomy.
- •Ongoing care and support through difficult visits: long-term clients describe using the practice for both regular care and more serious medical concerns, and earlier feedback also highlighted thoughtful end-of-life support.
- •Out-of-hours emergency arrangements: Medivet states that 24/7 veterinary centres are available for emergency care between 7pm and 9am.
Pricing
A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. One published Medivet price is an overnight emergency consultation fee of £130. Comments on cost are mixed: one recent reviewer felt a £51 charge was too high, while another said the practice seemed to put pets and owners ahead of money.
People
- •Sophie (head vet): singled out for quick thinking and urgent action in a life-threatening case, helping arrange emergency imaging and referral.
- •Reception team: frequently described as welcoming, polite, helpful, and efficient, including when booking urgent appointments.
- •Vets and nursing staff: regularly praised for being compassionate, professional, and informative during consultations and treatment.
Reviews
Google reviews are very strong overall at 4.8/5 from 328 reviews. Recent feedback is overwhelmingly positive.
- •Warm, welcoming atmosphere: several owners say the team is friendly, caring, and professional, and one reviewer said their dog loves going to the practice.
- •Clear and helpful communication: staff are often described as polite and informative, with owners feeling well looked after and kept informed.
- •Strong care in both routine and serious cases: feedback ranges from straightforward health checks to urgent, high-stakes treatment, including praise for rapid action in a complex emergency case.
- •Mostly positive value perception, with one complaint on cost: one owner was unhappy with a charge after being on a monthly plan, but another specifically praised the practice for seeming to prioritise care over money.
