Green Lane Veterinary Clinic

- Recent positive feedback often highlights a friendly, local feel, with several customers praising the team’s professionalism, knowledge and willingness to go the extra mile. - Reviews continue to mention quick help when needed, including an immediate appointment for an injured cat and flexible, sympathetic care afterwards. - There is also praise for the clinic’s longer-term support, including care for older pets and compassionate help at the end of life.

Green Lane Veterinary Clinic in Ashford is a long-established practice, established in 1999. Reviewers often value it as an independent local clinic rather than part of a chain. The clinic states that urgent and emergency cases take priority over routine ailments, and it is also listed as a veterinary nurse training facility.

Services

•Routine and urgent care: The clinic says urgent and emergency cases are prioritised over routine ailments. Reviews also mention fast access for injuries, including an immediate appointment for an injured cat, alongside routine appointments such as annual boosters.
•Diagnostics and treatment: Reviews reference biopsies and other tests for a lump, with follow-up discussion of a cancer diagnosis. The website-grounded summary also includes repeat prescriptions and nurse clinics.
•Senior pet and end-of-life support: Owners describe ongoing help with chronic problems in older pets, including fits and seizures, as well as supportive care through the end of life.
•Additional support: The clinic is listed as a veterinary nurse training facility, and one review mentions a junior nurse observing an appointment. The website summary also references a pet health care plan and information for pets travelling abroad.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. One review mentions spending £1000+ on biopsies and tests for a cat.

People

Val is specifically thanked in a review for supporting an elderly dog with fits and for compassionate end-of-life care. Reviews also refer to the practice owner and the wider team, with recent customers describing staff as friendly, professional, knowledgeable and hard-working.

Reviews

Green Lane Veterinary Clinic has a 4.6-star Google rating from 82 reviews.

•Recent positive feedback often highlights a friendly, local feel, with several customers praising the team’s professionalism, knowledge and willingness to go the extra mile.
•Reviews continue to mention quick help when needed, including an immediate appointment for an injured cat and flexible, sympathetic care afterwards.
•There is also praise for the clinic’s longer-term support, including care for older pets and compassionate help at the end of life.
•A small number of reviews describe serious negative experiences, particularly around communication, professionalism and one detailed complaint about a booster consultation and what followed.

Reviews for Green Lane Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 82 we track in total. Recent reviews may not be representative of overall sentiment.

Tembo

1 month ago

Best Vet Clinic I've ever used. All the staff are amazing and the quality of care my animals receive is second to none

Claire Evans

6 months ago

Mike Clarke

8 months ago

Friendly local vets. Managed to arrange an immediate appointment for my injured cat, offering flexible and sympathetic care which has helped her get back on her feet quickly.

Chantal St John

This is one of the best Vets I have been to, the staff are friendly and professional and I cannot fault the care and attention they have given to both of my dogs. I would recommend to everyone and so nice to have an independent vets clinic as opposed to all the chains. 😊

Trevor Hudson

Always friendly, hard working knowledgeable and go the extra mile.

Natasha Godbold

If you wana be offended disrespected insulted beyond belief and have a so called “professional” vet offer you a pound for your animal who needs help then this is the perfect place!! Disgusting practice absolutely ridiculous

Duncan O'Connor

1 year ago

I’ve been visiting this practice annually since moving to the area, 10 years ago, to ensure my 2 cats, Mac (left) and Dennis (right) maintained the best health as they are beloved to our family. Last year was no exception; after turning 16 I took them to receive their annual boosters, as requested by Green Lane. On arrival I saw a new vet, not the owner as usual. As Dennis was being checked, I was asked if junior nurse could observe for training...stupidly I agreed! It soon became apparent the vet was more concerned with impressing the nurse than with my cats welfare. As I struggled alone putting Dennis in her box, the vet (slowly) progressed weighing Mac while loudly guffawing with the nurse. This (obviously) upset Mac who managed to escape the vets grasp – not too hard due to the lack of focus occurring, and scared due to the noise, trotted my way on the inspection table. While still chatting, the vet proceeded to pin her down with one hand and inject her in the left shoulder, with the other hand, causing Mac to yelp and hiss ☹ I thought this odd as the practice owner always applied the injection between the shoulders, and carefully to the scruff of the neck. But as I am not an ‘expert’, and had never been told by the vet these boosters could be harmful, l assumed no ill effect. 2 months later a large lump developed on Mac’s shoulder. After returning to Green Lane, and £1000+ on biopsies and tests, the results came back advising it was cancer, caused by the booster (injection point sarcoma)! When my wife rang to discuss with the vet responsible, the only reply she got was how 'interesting' the case was??!! I phoned the practice owner asap to relay my concerns. She advised due to my cats old age and as they rarely go outdoors, the booster was not needed. When I raised the results, citing the injection point, I was told my cats immune system may have changed, even though she has received yearly. This was followed by Mac being only the 2nd case in the history of the practice. I re-raised concerns about 2 micro-chips implanted (at a previous practice), when Mac was young, due to 1 chip slipping. I asked if this could have contributed to the condition? The owner assured me she had personally reviewed all x-ray’s and there was ‘no sign of this elusive chip’. Finally, I requested she discuss the chaotic appointment with the other vet to avoid this happening to somebody else’s pet. Due to Mac's age, surgery was not an option. I instead sought holistic treatment at a new vet, in the hope to prolong her life and comfort. At my request, Green Lane sent on all test results to assist. Upon review it was immediately evident, even to me, there were 2 chips, the second in same place as the tumor - the left shoulder - point of injection. Diagnosis – evidence supports if the booster was applied in the normal way (between the shoulders), same as the preceding 14 instances, the cancer would not have manifested. In January, after giving her the best Christmas we could, as her condition worsened, we took the painful decision to end Mac’s life. We used a fantastic home visit service (Farewell Friend) to put her to rest. Dennis, now a heartbroken 17 yo, spends her waking hours patiently sitting in the garden, hoping her sister will return home. I’m hoping her grief lifts for her remaining days, but it truly breaks my heart watching her trying to relearn life without her sister. Unbelievably, now Green Lane vet is sending me urgent chasers for both cats to get their annual booster, prompting me to write this review. Even if this is a clerical error, I would expect more care after a decade of using their service. I will never use this practice again.

THE WALL LIGHTING COMPANY LTD

2 years ago

Always fantastic here looking after our 2 dogs Bertie and Stan. Have been to several vets over the years and these are definitely the best in my opinion. Never disappointed or let me down. Highly recommended