Eureka Veterinary Centre

Eureka Veterinary Centre is a small-practice setup that treats a range of common pets (including dogs, cats and small furries such as rabbits, guinea pigs, ferrets and hamsters). The clinic also operates as a veterinary nurse training facility and promotes a Pet Health Club / PHC Plus style plan; the website states that out‑of‑hours/referral consultations aren’t included but are discounted for PHC Plus members.

From the latest reviews, owners most often describe

• •Clear explanations and flexibility in communication (including accommodating a client who needs alternative communication and extra explanations).
• •Low-stress handling for nervous pets, including a rescue dog with Addison’s disease mentioned as being well-supported through a recent crisis.
• •A generally welcoming, long-term client experience (several reviewers mention staying for years), alongside a minority of reviews raising concerns about costs and payment timing, including at end-of-life.

Services

Services and capabilities mentioned across the website summary, structured data and reviews include

• •Dentistry
• •Wellness screenings
• •Pet nutrition advice
• •Puppy development checks
• •Care for dogs, cats, rabbits, guinea pigs, ferrets and hamsters
• •Emergency care is referenced in the clinic data; the website adds that specialist/referral/out-of-hours consultations are not included but are discounted for PHC Plus members.

People

Named team members mentioned in reviews

• •Emily (role not stated): singled out for helping a very fearful rescue dog, including during an Addison’s crisis.
• •Alex (role not stated): also mentioned positively for handling the same anxious dog.

Unnamed staff are repeatedly described as

• •Taking time to explain what’s happening and answer questions.
• •Being accommodating when owners need communication adjustments or extra support.

Reviews

Google rating: 4.7 stars from 230 reviews. “”

• •Communication and explanations: multiple reviewers mention staff explaining things clearly and being willing to give extra explanations when needed.
• •Handling anxious or complex cases: owners describe pets being less anxious at visits, and one review credits the team with support during an Addison’s crisis.
• •Welcoming, long-term relationships: several reviews reference attending for years and feeling comfortable with the team.
• •Cost/payment concerns in a minority of reviews: a small number of reviewers say the practice felt money-focused, including one account alleging payment was requested before completing euthanasia, and another saying they were still charged “extortionate fees” despite having a healthcare plan.