Companion Care (Ashford) Ltd

- Recent feedback is largely positive about the team’s kindness, reassurance and communication, especially in stressful situations. - Several reviewers highlight compassionate support during difficult moments, including euthanasia, where both the pet and family were treated with care. - Clinical communication is a repeated strength: reviewers mention clear explanations, prompt appointments, follow-up planning, and being kept updated during procedures such as a spay.

Companion Care (Ashford) Ltd is a Vets4Pets practice in Ashford, Kent. The clinic offers a broad first-opinion service with on-site surgery, diagnostics, dentistry and nurse-led support, with out-of-hours emergency cover via Vets Now Ashford. Recent feedback is mostly positive, with particular praise for clear communication, compassionate care and keeping owners updated during treatment.

Services

•Emergency and surgical care: The clinic lists emergency cover, with out-of-hours handled via Vets Now Ashford. Website-listed facilities include an operating theatre and keyhole surgery. Recent reviews mention a spay operation where the owner was kept updated from admission through recovery and discharge.
•Diagnostics and imaging: Website-listed equipment and services include digital X-ray, dental X-ray, ultrasonography, endoscopy, echocardiography, blood pressure monitoring, Tonopen eye pressure testing, and microscopy. Recent reviews also describe eye assessment with fluorescein stain testing for a corneal ulcer, with a follow-up recheck confirming it had healed.
•Laboratory and clinical support: The clinic lists in-house biochemistry and haematology testing, plus a hospital ward and isolation unit for inpatient care.
•Routine and preventive care: Website-listed services include dentistry, microchipping, nurse clinics, weight clinics, lungworm testing, prescriptions, insurance claim processing, nutritional advice, bereavement support, and health plans.
•Cat-friendly provision: The practice is listed as a Feline Friendly Clinic.

Pricing

No published pricing information is currently available for this clinic.

People

•Holly (vet): praised in a recent review as caring, thorough and compassionate, particularly around the diagnosis and ongoing care of a young dog with heart failure.
•Lucyann (vet): thanked for explaining possible causes and treatment options for an eye problem, carrying out fluorescein stain testing, and arranging a follow-up that confirmed healing.
•Catherine Williams (vet): praised for care around a spay operation and for keeping the owner informed.
•Jess Button (nurse): also thanked for support and communication during the same spay case.
•Reception and front-of-house team: several reviews describe them as friendly, welcoming and supportive, including comforting a family member during euthanasia.

Reviews

Companion Care (Ashford) has 4.2 stars from 144 Google reviews.

•Recent feedback is largely positive about the team’s kindness, reassurance and communication, especially in stressful situations.
•Several reviewers highlight compassionate support during difficult moments, including euthanasia, where both the pet and family were treated with care.
•Clinical communication is a repeated strength: reviewers mention clear explanations, prompt appointments, follow-up planning, and being kept updated during procedures such as a spay.
•There is some negative feedback too, with one reviewer reporting a rude reception interaction, late appointments, and concerns about continuity of care.

Reviews for Companion Care (Ashford) Ltd

Note: Showing the 10 most recent Google reviews out of 144 we track in total. Recent reviews may not be representative of overall sentiment.

Emily M99

1 month ago

After Holly (a caring, thorough and compassionate vet) discovered my young dog to have heart failure, the whole team at companion care Ashford have been fantastic. The other vets I have seen and front of house team are always friendly, smiley and happy to see Bella, they have made her diagnosis and care much easier for me to manage and Holly’s early discovery will no doubt extend the shorter time I have left with my beautiful dog. Thank you!

Denise Flaxton

3 months ago

Natasha Woo

6 months ago

I can not praise the whole team enough for the care of not just my elderly cat Tommy who we had to have put to sleep but to the care of my self and my daughter at a very sad time. Right the way through they were lovely. The vet took great care of Tommy and one of the reception team sat and comforted my daughter the whole time as she couldn't bring herself to stay in the room at that time. Thank you all so much you're amazing.

Claire McIntosh

9 months ago

My 11 month old Staffie, Lola, woke up with her left eye closed and was clearly in pain. I managed to get an appointment within 2 hours and was seen by Lucyann who was fantastic. She talked through the possible root causes and possible treatment plans. Once Lola had a fluorescein stain test which showed she had a very small eye ulcer. Lucyann sorted out a treatment plan and gave me all the information I needed. We booked in a follow-up consultation with Lucyann 2 days later and after another stain test, the ulcer had completely disappeared. Lucyann was very professional in her approach, great with Lola and I would highly recommend her to others.

Lauryn Parker

10 months ago

A massive thank you to the whole team — from the moment we called, to walking through the doors, we felt genuinely cared for and looked after, and so did our puppy! Having previously had a terrible experience with another veterinary practice, we were quite nervous. But the difference here was night and day. The receptionist on the phone was kind and helpful, the ladies at the front desk were warm and welcoming, and the vet we saw was absolutely AMAZING — so knowledgeable, gentle, and clearly passionate about what they do. We left feeling reassured, supported, and incredibly grateful. Thank you again for making such a stressful time feel manageable and for treating our puppy like one of your own. Highly recommended!

James Scott

Really poor service recently; I complained about a rude member of reception staff and as a consequence, was cancelled by them. I raised this with the owner who inexplicably agreed and said they don’t want customers like me - I was a customer for over ten years with three dogs. Ironically, they never kept to an appointment time, all appointments were late without apology. You never get to see the same vet due to constant staff turnover as well meaning no consistency in care. Important to remember here is that Companion Care is a franchise which in turn is owned by a venture capitalist-they only exist for profit maximisation. Go to an independent.