Barrow Hill Veterinary Group Ltd, located in Ashford, is a well-established veterinary practice known for its comprehensive services, including emergency care and a veterinary nurse training facility. While the clinic enjoys a solid 4.1-star rating on Google Maps based on 186 reviews, individual experiences vary significantly, highlighting both strengths and challenges within the practice.

Positive feedback centers around the compassionate and professional care provided by specific staff members. For instance, Alice, a vet at the clinic, is frequently praised for her thorough examinations and clear communication, as noted by Heather Head and Philip Light in their reviews. Heather appreciated Alice’s detailed approach to diagnosing her cat, while Philip commended her ability to make both pet and owner feel at ease. Additionally, Teresa Baker expressed gratitude for the professionalism and kindness shown by Konrad Ruszkowski during a difficult time for her pet, Ruby.

Conversely, some reviews raise concerns about customer service and pricing. Steve Hamilton reported a negative experience with a senior vet, Graham, describing him as rude and lacking empathy. Similarly, Karen Matthews criticized the clinic for overcharging her elderly mother for a simple nail clipping service, suggesting a discrepancy in pricing compared to nearby practices.

Overall, Barrow Hill Veterinary Group provides essential veterinary services with a mix of highly praised staff and some areas for improvement, particularly in customer relations and pricing transparency. The practice's Pet Health Club is highlighted as a valuable option for frequent visitors, offering cost-effective care for pets needing regular attention.